Journal

Posts written by members of the Unum UX team.

Test Early and Often

November 09, 2016 by Mark Stanton

Testing your product with real people offers some of the best feedback available to you when creating a website or application.

Desired Communications

November 04, 2016 by Tyler Corbett

Online communities will often fall into a single style of communication. Sometimes this is done on purpose to foster an objective. Sometimes this happens naturally, on accident. Either way, a large contributing factor to this organic growth in conversation is how the platform itself is built.

Clear, Consistent, & Concise: The Magic Words of UX

November 04, 2016 by Bella Wenum


There are lots of things to consider in UX, but three words stick out to me in particular as the “magic words” of UX. These words are clear, consistent, and concise. 
 

Our Favorite Podcasts

October 07, 2016 by Bella Wenum

Do you like podcasts? Us too! Learn about various UX topics from some of the best in the industry by tuning into some of our favorite podcasts.

What's Next? Getting Started After Research

September 01, 2016 by Bella Wenum

You know what problem you’re solving, you have your business objectives, technical requirements, and you’ve organized user feedback from conversations with users about their expectations; now you’re ready to start planning for the UI. What's next?

10 Tips for Successful Presentations

September 01, 2016 by Mark Stanton

Outstanding presentations hinge on more than just showcasing great work. How a message is sent and who is sending it can be as important as what the message actually is.

Inspiration for Information Architects

August 11, 2016 by shawn scott

One of the most important responsibilities of an Information Architect is to solve problems creatively. Inspiration for problem solving comes to each of us in a unique way; at different times, from different places, and in different forms.

User Friendly Forms

August 11, 2016 by Bella Wenum

Forms are one of the most important things on the Web, but sometimes they don’t get the attention or effort that they need to make them a great experience. Follow these basic guidelines to address common design obstacles and put your forms on the path to success.

Structuring Sass Files

August 11, 2016 by Addie Padula

Sass is a CSS preprocessor that offers developers features like mixins, nesting, and variables to help keep their CSS DRY (Do Not Repeat Yourself).

Ask, Ask, and Ask Again

July 07, 2016 by Tyler Corbett

What’s the first thing that happens when you walk into the Emergency Room? An attendant at the front desk asks for your name, your date of birth.

The attend asks “What brings you into the ER.” “How long has this been occurring?”

It’s a wave of questions that you hope you have someone there with you to answer for you while you are sick. You take your seat while you wait for someone to see you. A nurse finally calls you back to sit in the triage room, and the wave starts again.

Designs Don’t Sell Themselves: Why Presentation Matters

July 05, 2016 by Michelle Child

‘Becoming digital first’ is a phrase that’s been used by our executive teams a lot this year. Executives are realizing the importance of user experience and design, and our work as UX team is gaining support from the top level. This should be music to our ears!

Wireframing Do's and Don'ts: A General Guide

June 02, 2016 by Bella Wenum

Wireframes are the blueprints of websites or web apps, meant to focus on necessities such as information architecture, usability, interactions, and user behavior. Wireframes are a critical step in the process of designing a product that is both usable and user friendly.

Organizing User Feedback

May 27, 2016 by RJ Sherman

But there is so much information. You are overwhelmed. 

Organizing raw information into defined sets is one of the key components to being an Information Architect. However, you are an expert in another field.  How do you bridge that gap?

Why You Do What You Did

May 27, 2016 by RJ Sherman

“How do you know that?”  It’s a question that is both confrontational and asked with good intentions.  In our evolving world of user centered development, the expectation has shifted from “We think that users…” to “We know that users…”

Above or Below the Fold: The Great Debate!

May 04, 2016 by Cale Benner

“The Fold” Definition: A theoretical horizontal line, below which the content of a web page is not visible without scrolling. This debate is almost as old as the internet.

A Developer's Tale: There & Back Again

May 04, 2016 by Lisa Spell

I am here to take you on a journey, my journey, of being a developer in the world of front-end and back-end web development.  I’ve been working in IT for well over fifteen years and I’ve been working as a web developer since 2012.

Tow Truck UX

May 04, 2016 by Sara Kennedy

Several years ago I found myself stranded on the side of the Interstate with a broken down car*. After spending the better part of two hours waiting impatiently, AAA finally arrived.

Persona Creator Tool

April 18, 2016 by RJ Sherman

With all the work that goes into developing a persona, why not make it look beautiful?  Now you can! No designer required. The Persona Creator is now available.